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Merchant Account Management

How does Transacty protect merchants money?

All systems used by Transacty are PCI compliant, so you never have to worry about your partnership with us. Rest easy knowing that all of your customer payments are stored in nominated Trust Accounts before they reach you and that your funds are always kept safe. 

We also meet the Australian Payments Network Bulk Electronic Clearing System Procedure standards by following the Direct Debit User requirements as set out by them to act as a trusted Financial Service. 

How do I cancel or suspend one of my customer’s subscriptions?

If you need to cancel a customer’s subscription or put it on hold, you can do so by navigating to your Active Subscriptions and using the Suspend or Cancel buttons as needed. 

How do I make changes to an existing Plan?

If you need to make any changes to an existing subscription, you will need to submit a support request. After selecting a Support Request Type for us to help you with, applicable fields will display for you to enter information, and a friendly member in our team will work towards updating the subscription for you. 

How can I transfer my existing subscriptions into Transacty?

There are many different ways that the Transacty Merchant Support Team can help you through in order to transfer or transition your existing Customers over to the Transacty service. 

Currently, our Team will make calls on your behalf to update Customer Information in our system, but as we continually innovate our technology, integrations and automations, you can expect to see avenues such as: 

  • Online Forms sent via email 
  • SMS Text updates and
  • Marketing Campaigns. 

Remember to refer to the Latest Updates section of the Merchant Portal to keep up to date with our technological advancements. 

What are the fees involved with using Transacty?

The fees involved with your use of Transacty depend on the pricing tier you have signed up under. For detailed information on fee amounts, please refer to your agreement with Transacty, or contact [email protected] for more information. 

How often will Transacty pay me for my active subscriptions?

You can choose to be paid weekly, fortnightly or monthly depending on what works best for your business. You can switch between payment frequencies by contacting [email protected]. Please note that there is a 30-day notice period required before updates take effect. 

How do I update my Business Information?

If you need to update any of your Business Information that appears under the Settings Menu in the Merchant Portal, please contact [email protected] with the Subject Line “Merchant Business Information Update” and a member of our team will help you update your details. 

How do I register my business to use Transacty?

Merchants typically shrug when thinking about switching providers due to the paperwork and hassle of signing up with a new payment partner. Our onboarding is frictionless and completely virtual. Merchants complete a user-friendly online contract to become a registered partner with Transacty.  

The online process for customers to start a new subscription is responsive and dynamic, meaning they can complete it from their laptop, tablet or smartphone and will only need to provide applicable information.

Am I locked in to a contract with Transacty?

There are no lock-in periods when you sign up with Transactyso you can stop using Transacty at any time – but it will be difficult to find a reason to do so! 

Merchant Business Portal

Can my customer’s scheduled payments be set up as per their preference of weekly, fortnightly or monthly debits?

Yes, you can offer your customer weekly, fortnightly or monthly debits depending on their preferred payment frequency or you can choose it for them and only offer payment terms you are happy with. 

Can my customer sign themselves up to a subscription/plan?

Customers will not have access to your Transacty business portal but they can sign up to a plan generated by you online. A unique URL link is provided for each customer plan which you can share with customers through email, text message or host the link securely on your website.

Where can I find my login details to the Transacty Merchant portal?

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Why does the drag-and-drop feature not work for me?

The drag-and-drop feature has been designed to work across the majority of browsers, but is not able to work with Internet Explorer as the browser itself does not support the functionality. As a result, when using the App through Internet Explorer, you will not be able to see the feature at all. You are able to upload your file through the “Browse for File” button. 

If you want to utilise this feature, please ensure that you are using one of the mainstream browsers such as Google Chrome or Mozilla Firefox. 

If you experience issues with drag-and-drop and you are not using Internet Explorer, please submit a Support Request and one of our friendly team members will be in contact to assist. 

Payments

Why do payments made to me not match the Confirmation Schedules?

If changes have been made to a subscriptionthe amounts paid may not match the confirmation schedules because this report shows the applicable amounts in relation to the initial setup of the subscription. 

If you cannot find the Confirmation Schedule you need, or would like to access the updated Confirmation Schedule for a Subscription Plan, please contact us at [email protected].  

How will my business receive the merchant reports?

Delivery methods differ depending on the type of Report you are working with: 

  • Weekly Contact Reports will be issued if your customers miss a payment
  • Your Payments and Invoices will be email to you. They are readily accessible for you under the Financials Tab within the Merchant Portal
  • All other reports will conveniently be emailed to you when they are ready.
What type of merchant reporting is available for my business?

Real time reports available to you include:  

  • Remittance Advices (Payments Made to You from Transacty) 
  • Weekly Activity Reports, which include risks and arrears assessments, as well as the results of Inbound and Outbound Calls with your customers 
  • Missed Payment Reports  
  • Suspension and Cancellation Reports  
  • Monthly Business Reports that serve as a high-level summary of your month-to-month activities
  • Plan Setup Confirmations for new subscriptions and
  • Tax Invoices. 

Security

Is Transacty Secure?

Yes. Not only does Transacty work under a Australian Financial Services Licence, Transacty also meets the Australian Payments Network Bulk Electronic Clearing System Procedure standards by following the Direct Debit User requirements as set out by them to act as a trusted Financial Service.

What is PCI Compliance?

Payment card industry compliance refers to the technical and operational standards that businesses follow to secure and protect credit card data provided by cardholders and transmitted through card processing transactions. PCI standards for compliance are developed and managed by the PCI Security Standards Council

Is Transacty PCI Compliant?

All systems used by Transacty are PCI compliant, so you never have to worry about your partnership with us.

Does Transacty have an Australian Financial Services Licence?

Transacty holds an Australian Financial Services License (AFSL #509400) provided by The Australian Securities and Investment Commission (ASIC) as an authorised representative of PayVantage Capital. 

As an ASFL holder, we are independently audited annually to ensure that we are meeting our responsibilities as a Financial Service Provider to continually support your business in a safe and trusted way.  

Try Transacty

Book a Demo

To find out more about how Transacty can help your business, please provide us with a few details so that we can connect you with a Transacty specialist.

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