Customer Account Management
Our dedicated agents opening hours are 9 am – 5 pm AEST. We are working hard to provide 24/7 availability. Call us on 1300 938 363.
Please contact your Merchant if you need to cancel or suspend your subscription. There are no features within the Mobile App that allow you to cancel or suspend subscriptions manually.
If your scheduled payment fails, you will receive email notifications alerting you of the failure. Payments that you have missed will display in the Overdue Amount window in red, available to easily view from the Home Screen of the Transacty Mobile App.
Yes, a reprocessing fee will be charged if your payment fails. Contact your Merchant for in-depth details on fee amounts.
If your payment fails, you will receive automated communications alerting you to the failure and your payment will automatically reattempt in two business days.
To add or update a card:
- Download and log in to the Transacty mobile app
- Choose Profile Settings in upper corner
- Select ‘Payment Methods’
- Add/update a new card.
To update your personal information such as your Display Picture, Contact Numbers and Addresses, navigate to Edit Profile using the side menu. Note that you will not be able to update your name or email address. If you need to do so, please contact us at [email protected].
Your privacy and security is very important, and our solution is designed to protect your personal information. To achieve this, we use security measures that include computer safeguards and secured files and buildings.
You can review your account or ongoing subscription history by logging in to the Transacty mobile app. Once logged in, you’ll be able to review your active subscription, payment history, and upcoming payments.
- Review individual accounts by clicking the Account Number drop-down to switch in between multiple accounts
- Your payment history can be seen in the Balance window, where the percentage shows how much you have repaid
- Next Payment Date shows your upcoming payments.